Contact information

At Chatham Natural Skin Care, your satisfaction matters. Whether you have a question about an order, need help choosing the right product for eczema prone or sensitive skin, or just want to learn more about our small-batch skincare—we’re here to help.

📧 Email: info@chathamnaturalskincare.com
📦 Order Questions: Please include your order number so we can assist you faster.

Our team is available Monday through Friday. Emails received after 2 PM EST or on weekends will be answered the next business day. We aim to respond within 1–2 business days, but during peak seasons or sales, response times may be slightly delayed.

Please check your spam or promotions folder if you haven’t heard back from us within 48 hours.

For product support, order updates, or to start a return, email us directly. We are a small but mighty team, so thank you for your patience as we work hard to provide the best care for you and your skin.

Need help fast? Review our Shipping & Returns page for common questions and policies about order processing, damaged packages, or tracking issues.

Thank you for supporting small-batch skincare made with love for dry, sensitive, and eczema-prone skin.