Order Processing / Shipping Policy

ORDER PROCESSING

Our normal processing time is 7 business days. Please allow 10 business days during sales and our busy season (November - January). Orders received after 2pm est will be counted as the next business day.  Orders places after 2pm on Friday - Sunday will be considered as ordered on Monday.

SHIPPING/RETURN POLICY

$0 - $19.99 = $4.50 Shipping (unless otherwise stated)

$20 - $74.99= $8.75 Shipping (unless otherwise stated)

$75 or more = Free Shipping (unless otherwise stated)

Once your order is ready for processing an email will be sent out with tracking information.

We are committed to our customers’ satisfaction, however due to the nature in creating our products in small batches without tons of artificial preservatives, we cannot offer any refunds. All Sales Are Final. If incorrect order is received please email us with a photo attached and we will send out correct item(s) immediately.

If your order is returned due to insufficient/incorrect address, you will be responsible for paying the reshipping fee.  A refund will not be offered. 

If you provide the insufficient/incorrect address, and the order is marked delivered, you will have to place another order.  A refund will not be offered.

LOST/DAMAGED PRODUCTS

We are not responsible for lost or stolen packages. Please ensure the correct address is given at the time the order was placed. If tracking is showing that it was delivered and you didn’t receive it, contact USPS to file a claim, we will be happy to assist you with this.

If your packaged arrived and product is damaged please send us an email immediately with photo included to info@chathamnaturalskincare.com.  The email must be sent within 4 days of the order being marked delivered by the postal courier.  We will get a replacement sent out as soon as possible.